[Homepage] - by: Myles Pang - Download links


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Description:
Customer service philosophy. Increase sales. Change the attitude of your customer service representatives. Maintain your integrity while being ordered around. Handle difficult customers and keep your self esteem. Includes drills that bring about total certainty on the principles in the book. Chapters include: Domination/Submission: I'm Better than this and Control, Cause and Effect: Handling the Difficult Customer Heartwarming without mincing words.

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Comments (Add comment)

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Good point. I hadn't thoghut about it quite that way. :)

Type: Data Only
Price $ 11.95 /


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File size: 4881 Kb
Date: 09/03/2004
Homepage
Install support: Install Only
Platform/EBook kind: Win98, Windows2000, WinXP
Language: English

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